License Help
Having an issue with your process world's license?
Find the most common situations below and see what you can do.
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Free user limit reached
What does this mean?
Your process world is currently using the free Starter usage. The maximum number of free users has been reached.
Existing users can continue using the process world. Additional users can only be added once an appropriate license is available.
What can you do?
If you want to add more users, you need an appropriate license for this process world.
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Licensed user limit reached
What does this mean?
The maximum number of users included in the current license has been reached.
Existing users can continue using the process world, but no additional users can be added.
What can you do?
Choose a license with a higher user capacity.
If you believe your existing license should already cover more users, you can also contact our support team.
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No valid license
What does this mean?
The process world contains more users than included in the free Starter usage, but there is currently no valid license assigned.
What can you do?
If no license has been purchased for this process world yet, you need an appropriate license.
If you have already purchased a license and it is not shown or assigned correctly, please contact our support team.
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License expired
What does this mean?
The license assigned to this process world has expired.
Existing users can continue using the process world for now, but no additional users can be added.
What can you do?
If you want to renew the license or believe it should still be valid, please contact our support team.
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License inactive
What does this mean?
A license is assigned to the process world, but it is currently inactive.
What can you do?
Please contact our support team. We will check the license status and help resolve the issue.
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License does not cover the current number of users
What does this mean?
The assigned license covers fewer users than are currently assigned to the process world.
This should normally only occur in exceptional situations.
What can you do?
If you want to keep the current number of users, you need a license with sufficient user capacity.
If you believe your existing license should already cover the current number of users, please contact our support team.
Can't find your situation?
If you're unsure which license you need, have already purchased a license or something doesn't look right with your existing license, we're happy to help.
Contact support